Kheli Bet's Privacy Policy

1Introduction

Welcome to Kheli Bet. We believe that transparency and trust are the cornerstones of a reliable betting platform. This Privacy Policy explains how Kheli Bet collects your personal information, why we collect it, where it is stored, and how we keep it secure.

By using the Kheli Bet website or mobile app, you are considered to have accepted this Privacy Policy. Please read it in full — it's in your own best interest.

Our Privacy Policy is built to international data protection standards. It has been made available in Bengali for our Bangladesh members; however, the English version shall be considered authoritative in the event of any legal dispute.

2What Data We Collect

Kheli Bet collects various types of data, which can be grouped into two categories — information you provide directly, and information collected automatically during your use of the platform.

Information Provided Directly

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Residential Address (District, Division, Country)
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Account Preferences & Settings

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on the platform and pages visited
• Betting History & Transaction Records
• Login time, date, and general location
• Information Collected from Cookies & Similar Tracking Technologies

3How Information Is Collected

Kheli Bet collects your information through several methods. Each method is described in detail below.

Registration Form

When you open a new account on Kheli Bet, your name, email address, mobile number, and date of birth are collected directly from you. This information is required to create your account.

Transaction Processing

Your payment method details (such as your bKash/Nagad number) are collected during deposits or withdrawals. This information is used solely to complete financial transactions.

Cookies & Tracking

Kheli bet's website and app use cookies to enhance your browsing experience and analyze platform performance.

KYC Documents

For withdrawals above a certain amount or when account verification is required, you may be asked to submit a photo of your National ID or passport. These documents are used solely for verification purposes and are stored on secure servers.

Customer Support Communications

Records of conversations with our support team via live chat, email, or other channels may be retained. This is used to improve service quality and provide you with better assistance in the future.

4Purpose of Data Use

Kheli Bet uses your information only for specified purposes. No data is collected or used unnecessarily.

• Account Management: To create and manage your account and ensure its security.
• Transaction Processing: To process all financial transactions, including deposits and withdrawals.
• Identity Verification: To complete age verification and the KYC process.
• Customer Support: To address your questions and complaints, and to contact you when necessary.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve platform experience and features.
• Legal Compliance: To meet the requirements of licensing authorities and regulatory bodies.
• Promotional Communications: To send you offers and bonus information with your consent.

5Data Sharing Policy

Kheli Bet takes great care when it comes to sharing your personal data with third parties. Your information is never sold or rented for commercial purposes.

When Information May Be Shared

• Service Providers: With payment processors (bKash, Nagad, Rocket) and technology infrastructure providers — only the information necessary to deliver the service.
• Legal Obligation: In response to valid requests from courts, regulatory authorities, or law enforcement agencies.
• Fraud Investigation: To relevant authorities investigating money laundering or other financial crimes.
• Business Transfer: In the event of a company merger or acquisition, with the new ownership — though you will be notified in advance.

Agreements with Third Parties

All third parties that Kheli Bet works with are bound by strict data protection agreements. They may only use your information in accordance with Kheli Bet's instructions and for specified purposes.

6Cookie Policy

Kheli Bet's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Required for the platform to function properly. Used for login sessions and security. These cannot be disabled.
• Performance Cookies: To understand how many visitors come to the platform and which pages are most frequently used.
• Functionality Cookies: To remember your preferences and settings, such as language selection or display preferences.
• Analytics Cookies: To analyse user behaviour and improve our services.

Cookie Controls

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7Data Retention Period

Kheli Bet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

8Your Rights

You have certain fundamental rights over your personal information on Kheli Bet. To exercise these rights, please contact our support team.

• Right to Know: You can find out what information Kheli Bet holds about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (except where retention is required by law).
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

9Children's Privacy

Kheli Bet is an adults-only platform. We do not provide services to anyone under 18, and we do not knowingly collect information from minors.

If a minor has registered by mistake and it comes to our attention, the account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe your child is using Kheli Bet, please contact our support team immediately. We will take prompt action.

10Security Measures

Kheli Bet uses industry-standard security technology to protect your information. Our security systems are reviewed and updated on a regular basis.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to help keep your account secure.
• Security Audit: Regular audits are conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to specific data.
• Data Backup: Your data is backed up regularly to prevent accidental loss.

While no security system can be completely free of vulnerabilities, we take every precaution available. If you notice any security issue, please notify us immediately.

11Policy Updates

Kheli Bet reserves the right to update this Privacy Policy as needed. Changes may be made in response to legal requirements, new services, or business needs.

For significant changes, a notification will be sent to your registered email and a notice will be displayed upon login. The date of the latest update is always shown at the top of this page.

Continuing to use Kheli Bet after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.

12Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Kheli Bet's data protection team is ready to assist you.

• Email: support@khelibet.im
• Live Chat: 24/7 live chat available directly within the platform
• Response Time: Typically within 24–48 hours

For formal data privacy requests, send an email with the subject line "Privacy Request". Your request will be verified and responded to within the designated timeframe.